Privacy Policy

Updated: February 15, 2017

RAVEN5 Ltd. and its affiliates know that you care about how information about you is used. We appreciate your trust and promise to use information about you carefully and sensibly. This notice describes our privacy policy. By visiting RAVEN5 Ltd. and its affiliates, you acknowledge that you have read and understood this statement and consent to our collection, storage, use and disclosure of your personal information as set out below.

What Personal Information About Users Does RAVEN5 Ltd. and its Affiliates Gather?

The information we obtain from users helps us personalize and continually improve your experience using RAVEN5 Ltd. and its affiliates. Here are the types of information we gather:

– Information You Give Us: We may receive and store any information you voluntarily provide on our website or give us in any other way. You provide most such information when you register; provide account details; participate in a contest or questionnaire; interact with a merchant from whom you have purchased something through our website; or communicate with customer service. You can choose not to provide certain information, however, you might not be able to take advantage of certain features of our website. We use the information you provide for such purposes as customizing your experience, improving our website, communicating with you, ensuring that purchases that you make are handled properly, and preventing counterfeiting. If at any time, you decide you do not wish to receive communications from us or you no longer wish to receive our services, you may advise us by providing written notice to the Privacy Officer at privacy@raven5.com.

– Automatic Information: We receive and store certain types of information whenever you interact with us. Examples of the information we may collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, such as browser type, version and time zone setting, browser plug-in types and versions, operating system, and platform; the full Uniform Resource Locators (URL) clickstream to, through, and from our website, including date and time; cookie number; pages you viewed; and the telephone number used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Use of Cookies 

RAVEN5 Ltd. and its affiliates may store cookies on your computer to facilitate and customize your experience. Cookies are alphanumeric identifiers that enable our systems to recognize your browser and to provide certain features. We use cookies because they save you time while navigating the site and help us track and target user interests in order to provide a better, more customized experience. Cookies also allow us to collect Automatic Information from you, like which pages you visit and what links you click. Most browsers automatically accept cookies, however, it is possible to change your browser settings so that your browser declines cookies. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. If you decline to accept cookies it is possible that some parts of the site may not work properly.

Does RAVEN5 Ltd. and its Affiliates Share the Information it Receives?

Except with your consent and as set out below, we will not sell, license, trade or rent your personal information to or with others.

We may disclose or share non-personally identifiable information with partners, advertisers, merchants and/or prospective merchants to help explain our business and the effectiveness of our business or for promotional purposes. For example, we may disclose aggregated demographic information, which does not include any personally identifiable information.

RAVEN5 Ltd. and its affiliates may disclose personal information to third party providers of RAVEN5 Ltd. and its affiliates, including third parties engaged to assist us in providing services (including but not limited to software development, website development and hosting, data processing, transaction processing services, document management and office administration) to you or to carry out one or more of the uses described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed by RAVEN5 Ltd. and its affiliates and to comply with the general privacy principles describes in this Privacy Policy.

RAVEN5 Ltd. and its affiliates reserve the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

RAVEN5 Ltd. and its affiliates also reserve the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of RAVEN5 Ltd. and its affiliates or of any of the business or assets or shares of RAVEN5 Ltd. and its affiliates or a division thereof.

How Secure Is Information About Me? 

We protect the security of your sensitive information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter on certain pages of the site that handle sensitive information.

It is important for you to protect against unauthorized access to your password and your computer. It is recommended that you do not share your password(s) with anyone and are sure to sign off when you have finished using a shared computer.

Which Information Can I Access? 

If you request access to your personal information, subject to certain exceptions, RAVEN5 Ltd. and its affiliates will inform you of the existence, use and disclosure of your personal information and will provide you with a summary of that information. If we are not able to disclose all the personal information we hold on you, we will give you a reason for our inability to do so, unless prohibited by law.

You have the right to ensure that any information RAVEN5 Ltd. and its affiliates maintain is correct and complete. Upon request, we will supply you with a copy of all personal information we have on record for you.

To make a request, please send written notice to the Privacy Officer at privacy@raven5.com. Please include the following information in your request: Name, contact details, the nature of your request, including whether you wish to view and/or edit information or inquire regarding the use and/or disclosure. We will require acceptable proof of your identification before providing a response.

Are Children Allowed to Use RAVEN5 Ltd. and its Affiliates? 

Children (persons under the age of 18) are not eligible to use the site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use RAVEN5 Ltd. and its affiliates in conjunction with and under the supervision of a parent or guardian.

We will never knowingly collect the personal information of minors.

Conditions of Use, Notices, and Revisions 

If you choose to visit RAVEN5 Ltd. and its affiliates your visit and any dispute over privacy is subject to this notice. Including limitations on damages, arbitration of disputes, and application of the law of the province of Ontario. If you have any concern about privacy at RAVEN5 Ltd. and its affiliates, please contact us at privacy@raven5.com and we’ll try to resolve it.

Our business may change or adapt and our Privacy Policy may change also. You should check our site frequently to see recent changes. By visiting RAVEN5 Ltd. and its affiliates you agree that this Privacy Policy amends and replaces any previous policies.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We reserve the right to amend our Privacy Policy and such changes will take effect immediately upon being posted to the site, however, we stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected users.

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